Frequently asked questions

A home warranty is a one-year renewable service agreement that covers the cost to repair or replace covered home systems and appliances that fail from normal wear and tear. You pay a plan price plus a service fee for each technician visit.

Homeowners insurance covers damage from sudden events like fire, theft or storms. A home warranty covers breakdowns from everyday use and age, which insurance usually doesn't.

No. There is no inspection required. Pre-existing conditions that were known or detectable before coverage started are not covered.

Direct-purchase plans have a 30-day waiting period before you can request service. Real estate plans paid at closing start at closing with no waiting period.

Submit a claim online any time or call 800-409-1889. We'll assign a licensed technician who will contact you to schedule the visit, usually within 24 to 48 hours.

The service fee is the flat amount you pay for each technician visit. You choose $65, $85 or $125 at checkout.You choose your service fee at checkout. It covers the diagnosis and the covered repair.

If a covered item can't be repaired, we will replace it with one of similar features and capacity, up to your plan's coverage limits, or offer cash in lieu of replacement.

In most cases we dispatch a contractor from our network. If none is available in your area, we may authorize you to use your own licensed contractor with prior approval.

Yes. You can pay monthly or choose a 1, 2, 3 or 5-year plan. Yearly plans include free bonus months, and 2, 3 and 5-year plans save 10% to 20% with locked-in rates.

You can cancel within the first 7 days for a full refund, less any service costs paid. After that, cancellations are prorated as described in your service agreement.

Yes, plans renew automatically each year. We'll email you before renewal, and you can change or cancel at any time.